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FAQ Page - Dye My World

Welcome to Dye My World’s FAQ page! We've gathered answers to your most common questions to ensure a smooth and colorful shopping experience. Can’t find what you’re looking for? Contact us — we’re always happy to help!

🛍️ Orders & Shipping

Q: How do I place an order?
A: Browse our collections, choose the items you love, and click “Add to Cart.” When you're ready, head to checkout and follow the instructions to complete your purchase.

Q: How long does shipping take?
A:Australia: 7–14 business days

Q: Do you ship internationally?
A: No! Sorry not at this time.

Q: Can I track my order?
A: Yes! Tracking information will be uploaded as soon as it’s available. You can view your tracking details on our Track Your Order page.

Q: I haven’t received my tracking number. What should I do?
A: Tracking numbers are usually available within 1–3 business days. If it’s been longer, please check your spam folder or contact us for assistance.

🎨 Product Information

Q: Will the dye fade or run in the wash?
A: All items are pre-washed and set with professional textile dyes to reduce fading and bleeding. To keep your item vibrant, follow the included care instructions.

Q: How do I care for my dyed item?
A:

Wash separately in cold water
Use mild detergent
Hang to dry or tumble dry on low
Avoid bleach or harsh chemicals.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days after delivery for unused, unworn items in original condition. Visit our Returns & Exchanges page for details.

Q: How do I start a return?
A: Email us at support@dyemyworld.com with your order number and reason for return. We'll guide you through the next steps.

Q: Can I exchange an item?
A: Yes! If you need a different size or color, contact us within 30 days of receiving your item and we’ll help arrange an exchange.

Q: What if my item is damaged or incorrect?
A: We're truly sorry! Please email us within 3 days of receiving your order, along with clear photos, and we’ll make it right ASAP.